Frequently Asked Questions about Lunastix
Which Lunastix set is right for me?
There are six Lunastix models available, the Jester, Kid,
Glow, Master, Wizard and the Equinox.
- The Equinox is our new aluminum shaft stick set. It is the same size as a
Wizard (our advanced players stick set), but lighter weight. This weight
reduction in the shaft opens up whole new realms of stix play performance.
- This is our most popular juggling stick set. It comes
in cool custom painted colors with handles that match
the stick design. It's a great stick for all around
play.
- This stick is shorter and heavier for fast play and
more advanced tricks. Each Wizard set is available in
custom colors and has extra leather on the ends.
- A light weight juggling stick set that is great for
slow play. At $29 this stick set is a bargain but
are not custom painted. This stick is for you if
you want a light weight stick or want to try a more
introductory model.
- They're
a little shorter and lighter weight than the standard
Lunastix. Good for kids over 6 and under 9 years
of age.
- About the same size as the Master and painted with a special paint that glows in the dark.
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What is the Lunastix warranty?
Guaranteed for life to be free from defects in materials
and craftsmanship. Liston Concepts will repair or replace
any product that may have slipped through our systems
and measured up shy of our high standards for quality
control.
Lunastix are Handcrafted in the USA.
Where are Lunastix made?
Lunastix are made in Salt Lake City, Utah in the United States. The entire process happens in our manufacturing facility (it is really more of a small shop than a "facility").
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What is your shipping policy?
We work very hard to ensure that our shipping costs
are affordable (shipping is free for orders over $75).
With our standard shipping you can expect to see your
order within 7 to 10 days if you are within the United
States. We generally ship either UPS Ground or US Air
Parcel Post (US Postal Service) depending upon where
you live.
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Can I order from outside the US?
Yes. We've shipped Lunastix all over the world. Your order will be shipped as soon as it is received, usually by US Air Parcel Post (US Postal Service). The delivery time depends upon country. There is an additional $15 surcharge for international orders to cover the additional shipping costs.
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What is your privacy policy?
We promise to never sell or give away any of the personal
information you have entrusted us with. We also promise
only to send you only occasional e-mails with information
that you might actually be interested in. If you would
like to be removed from our mailing list anyway, please
reply to any message with your email address in the subject
line and we'll gladly remove you from our mailing list.
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What is your return/refund policy?
All merchandise returns must be submitted within 30 days
of the original shipment date. Return requests must include
a copy of the original packing slip.
If you have a question, call Customer Service at 800-221-8500
in the U.S. or 801-972-8282, Monday-Thursday 8:30-5:30
Mountain Standard Time.
We accept merchandise that is in the same condition as
when you received it. All customers returning merchandise
for exchange must pay normal shipping charges. All customers
returning merchandise for refund must pay a $2.50 restocking
charge.
All returns due to our error will be handled free of charge.
Return Address:
Customer Service
Liston Concepts
1151 South Redwood Road
Suite #104
Salt Lake City, UT 84104
USA
Please indicate whether you are requesting a return or
an exchange.
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What if I have a broken handstick?
If handstick was broken as result of a Manufacturer’s
Defect, then we will replace the handstick for free,
via U.S. mail.
If the handstick was broken by mis-use, then you can
purchase a single replacement stick for $5.00 plus shipping
of $1.50. To take advantage of this option call Customer
Service at 800-221-8500 in the U.S. or 801-972-8282,
Monday-Thursday 8:00-5:00 Mountain Standard Time. We
will try to match your current set but can't guarantee
that a match will be available.
Replacement
Handstick sets are available online in Clear Wood
(18.75")
and White Fiberglass (19") for $10 and $15 respectively
plus shipping.
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Can I get a discount if I buy more
stick sets?
Yes you can. We offer a program where you can receive
a 20% discount and free shipping when you purchase 12
Lunastix.
Click
here for more information on the program.
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How do I clean my Lunastix?
Wipe down the rubber coating of the sticks with a damp
cloth and allow them to air dry. Playing with clean,
dry stix enhances performance.
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What is the Equinox and where can I get one?
The Equinox is our aluminum core stick set. It is
the same size as a Wizard (our advanced players stick
set), but lighter weight. This weight reduction in the
shaft opens up whole new realms of stix play performance.
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